Support Documents
Find guides, tutorials, and answers to help you get the most out of Flow Roll.
Getting Started with Flow Roll
PinnedA comprehensive guide on how to create your account, configure your academy settings, add members, and set up billing.
Configuring Your Account Settings
PinnedA complete guide to managing your academy's preferences, membership tiers, and staff permissions.
Migrating to Flow Roll from Another Platform
PinnedA step-by-step guide to moving your members, saved payment cards, and automated billing from your old gym software to Flow Roll.
Checking Members In with QR Codes
Learn how members check in with their personal QR code at the Flow Roll kiosk, how staff record visits from the roster, and how attendance limits are enforced.
Collecting Membership Payments
Connect your Stripe account, put members on recurring plans, send payment links, and handle failed charges — with payouts going straight to your bank.
Creating Your Account and Signing In
Set up your gym on Flow Roll, verify your email, choose a plan, and sign in faster with Face ID or Touch ID.
Managing Member Profiles
A deep dive into individual student profiles, tracking belt progression, editing details, and managing Stripe billing connections.
Managing New Leads and Waivers
A guide to tracking prospective students, capturing inquiries from your website, and collecting signed waivers from new leads.
Managing Waivers
Upload your gym's master waiver, capture signatures from walk-ins, and keep every signed document organized on the Waivers page.
Managing Your Class Schedule
Learn how to organize your gym's classes, manage recurring events, and share a live calendar on your website.
Managing Your Staff and Their Access
Invite coaches and front-desk staff, choose what each of them can see and change, and revoke access the day someone leaves.
Navigating the Members Page
Your central hub for viewing your gym's roster, tracking attendance, and managing your students.
Running the Check-In Kiosk
Turn a front-desk tablet into a locked self check-in screen where members find their name or scan their QR code, protected by an optional staff PIN.
Selling Products and Memberships
Use Flow Roll's built-in point of sale to sell merchandise and drop-ins, create recurring membership plans, and review every transaction.
Tracking Member Follow-Ups
Learn how to use the Follow Up board to identify absent members, track contact attempts, and improve gym retention.
Understanding Your Dashboard
A comprehensive overview of your gym's performance, revenue metrics, and AI-driven insights.
Using Ask Flow, Your AI Assistant
Ask Flow answers how-to questions and looks up your own gym's members and billing — without you hunting through documentation.