Managing Member Profiles

Every student in Flow Roll has a dedicated Member Profile page. This is your central hub for viewing their attendance history, updating their contact information, tracking their belt progression, and managing their billing connection.

1. Quick Communication

You can reach out to a member directly from their profile page without having to manually copy and paste their contact info or open a separate app.

How to quickly contact a member:

Tap their Email Address to immediately open your device's native email app with a blank draft.
Tap their Phone Number or Emergency Contact Phone to immediately open your device's phone dialer and call them.

2. Generating a Check-In QR Code

Flow Roll allows you to generate a unique, personal QR code for each member. They can save this code on their phone and use it to instantly check in on your front-desk iPad kiosk.

How to share a QR code:

Scroll to the bottom of the member's profile.
Select Generate Member Check-in QR Code.
A page displaying their unique, scannable code will appear.
You can have the member take a picture of your screen, or use your device's native sharing options (like AirDrop or Messages) to send the direct link to them.

3. Editing Profile Information

Whether a member got promoted to a new belt, changed their phone number, or needs their membership paused, keeping their profile up to date takes only seconds.

How to edit a member's profile:

Select the Edit button (located at both the top right and bottom of the profile page).
Update their photo: Tap the camera icon over their current photo to take a new picture or choose one from your gallery. The app includes a built-in cropper so you can center the image perfectly.

[!NOTE] Profile pictures are uploaded and saved immediately, even before you hit the Save button.
Update personal details: Edit their name, birthday, email, phone number, and emergency contact details.
Update belt and attendance: Change their Belt Rank, adjust their number of stripes, or manually override their attendance stats (Total Visits and Visits Since Promotion).
Update membership: Change their assigned Membership Tier or manually override their Status (e.g., setting them to Paused or Canceled).
Add notes: Toggle follow-up reminders, set follow-up dates, or write internal staff notes.
Select Save to apply your changes.

4. Linking a Stripe Customer

To automatically track a member's active payments, failed charges, and cancellations, their Flow Roll profile needs to be linked to their Stripe billing account.

How to link or unlink an account:

Scroll to the bottom of the member's profile.
If they are not connected, select Link Stripe Customer to search your Stripe account and attach their billing profile.
If they are already connected, the button will say Unlink Stripe Customer. Selecting this will cleanly disconnect their Flow Roll profile from Stripe.

[!TIP] If you have a large roster and want to connect everyone at once instead of doing it one-by-one, you can bulk-link members to Stripe directly from the Account page.

5. Deleting a Member

If a student leaves permanently or a duplicate profile was created by accident, you can completely delete them from the system.

How to delete a member:

Scroll to the very bottom of the member's profile.
Select the red Delete Member button.
A confirmation window will appear to ensure you don't accidentally erase them. Select Delete to permanently remove their profile.